Refund policy

Last updated 15 October 2026

14-day refund

If you are not happy, ask for a refund within 14 days of any payment and we will refund that payment in full. This applies to your first payment and to every renewal.

How to ask

Email support@hexuspuzzle.com from the address on your account, and say you want a refund. You can also use the "Request a refund" link in your Paddle receipt. Our payment partner, Paddle.com, issues the refund to the card or method you paid with. It usually arrives within 5 to 10 working days.

After 14 days

We do not refund payments older than 14 days, except where the law says we must or where Hexus was unavailable for a long period. If you cancel, you keep access until the end of the period you paid for.

Cancelling

You can cancel at any time from the customer portal link on your Account page. Cancelling stops the next payment. It does not refund the current one, so use the 14-day refund for that.

Your legal rights

This policy does not affect your statutory rights, including any right to cancel a distance contract that you have where you live.